USDLA: Tell us about your organization and the need it is filling in the distance learning marketplace.
InScribe’s co-founder and CEO Katy Kappler: As most of us know, the knowledge gained in courses is just one aspect of a rich higher education experience. The connections students make and the relationships they build substantively contribute to the full value of their education experience. Unfortunately for online students, building these networks can be complicated and overwhelming. InScribe’s digital communities offer a robust platform for virtual learners to easily grow their academic social networks, providing academic support, a strong sense of peer connection, and long-term professional opportunities. Our platform leverages the power of community to connect students with the answers, resources, and individuals they need to succeed. Cutting across the traditional support silos in higher education, we offer students a single place to turn when they need help—no matter the topic or time of day. Students benefit from on-demand, peer-to-peer, and student-to-expert collaboration which helps them feel more connected, increases student engagement, and amplifies social capital for every learner.
USDLA: On your website, you explain that the founders are mentors, students, and experts. Tell us more about the team that created the company.
InScribe: Our founding and executive team met in the late 90s as early employees at eCollege, a Denver-based ed-tech startup that offered learning management solutions to the emerging online learning market. eCollege was acquired by Pearson, and the team went on to have leadership roles across Pearson’s Global Higher Education Technology organization. Throughout our careers, we have worked together on projects that drive innovation into the digital learning space, including software that supported the delivery of learning to more than 5 million students each year, and projects that were highlighted in Fast Company’s “Top 10 Most Innovative Education Companies.” We are each experts in our area of focus and our long tenure of collaboration creates an environment of trust, honesty, accountability, and excellence that will continue to fuel InScribe’s success and growth in the coming years. Meet our founding leadership team here including co-founders Katherine Kappler, CEO, Matthew Self, CTO, and Ana Hernandez, COO.
USDLA: What have been your organization’s biggest wins?
InScribe: Our organization’s biggest wins are a testament to the dedication of our mission-driven team, who are committed to enhancing the learning experiences for diverse and underserved populations. Our team’s varied academic backgrounds and experiences include education at traditional 4-year institutions, HBCUs, and community colleges, often while juggling family responsibilities and full-time jobs. This background enriches our perspectives and strengthens our commitment to developing solutions that have a direct, meaningful impact on the experience for non-traditional learners. We are the students we serve.
One of our most significant achievements is seeing the transformative impact of our product on educational institutions globally. Recent research highlights this success, revealing that students engaged with our community are twice as likely to stay enrolled. Students also report a 40% increase in feelings of belonging and peer interaction. Our partners have observed notable academic improvements, including an 8% reduction in drop, fail, and withdrawal (DFW) rates in first-year classes and a 10% increase in the number of students achieving ‘A’ grades. We are honored to have the opportunity to positively impact the lives of non-traditional students. Seeing this research reinforces our mission and inspires us to continue our work, driven by the potential to make even greater educational strides in the future.
USDLA: What are your biggest challenges?
InScribe: One of our biggest challenges has been reshaping the perception of online education. Before the COVID-19 pandemic, there was a misconception that online students preferred to simply complete their assignments and move on, without needing a deeper connection to their community. Historically, the industry struggled to recognize the importance of fostering a sense of belonging, which is naturally cultivated in on-campus environments—through interactions in classrooms, hallways, and courtyards.
When we first set out to help institutions recreate the benefits of peer connection and community in the digital realm, many were not convinced these capabilities were really needed. The pandemic, however, served as a pivotal turning point. Seeing the dramatic impact newly imposed isolation had on traditional student learning, institutions began to recognize how critical peer connection is and how many online students had been missing out on this for many years. There is an increasing recognition of the importance of sense of belonging, and the institution’s role in supporting and fostering this for all students.
USDLA: Who is your ideal customer?
InScribe: Today, we are working with post-secondary higher education institutions around the world. Most of our customers serve a large population of non-traditional students, including adult, online, and first-generation learners. We feel fortunate to work with some of the leading institutions in the United States including the University of Maryland Global Campus, Arizona State University, Indiana University System, Western Governors University, University of North Texas, Kentucky State University, Rio Salado College, and Miami Dade College.
USDLA: What does the future look like for your organization?
InScribe: Today, we find ourselves at an exciting inflection point, creating experiences that sit at the intersection of technological innovation and human-centered values. As AI gains prominence in education, it presents many opportunities, but also areas for caution. At InScribe, we continue to take a “Human First, Technology Enabled” approach to everything we build. We believe that advancements in AI can be harnessed, not just to streamline processes, but to also deepen educational engagement, promote genuine human connections, and help institutions make data-driven decisions. As we navigate the evolving landscape, we are dedicated to finding the optimal balance between leveraging AI and maintaining the human touch that is fundamental to our approach. We are actively collaborating with the nation’s leading institutions to introduce AI in a manner that is responsible and aligned with our core values. This includes exploring how we can expand each student’s community network, welcome an even more diverse set of community participants, and provide insights to our partners about key trends and needs within their student populations. Learn more: InSribe.com |