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Districts and Charter Schools,
Please forward this E-lert to your school-level stakeholders. We often have enrollment information for counselors, grades for data managers, tips for lab facilitators, announcements for testing coordinators, and strategies for school leaders, all of whom support your district’s and school’s e-learning efforts. If you are having difficulty viewing this email, you may view it as a web page here. |
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NCVPS E-lert – June 15, 2017 – Summer Edition II (Classes Begin Monday, June 19)
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 Calendar Check |
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2017 – 2018
Summer Dates
Start Date: Monday, June 19
Day 3 Status Report: Thursday, June 22
Last Day to Register: Friday, June 23
First Progress Report: Thursday, June 29
Last Day to Drop: Friday, June 30
End Date: Friday, August 11
Grades Posted: Thursday, August 17
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Connect with us on Twitter! Find us here. Tweet to us on Twitter at @ncvps or with the hashtag #ncvps. |
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Greetings, everyone!
Summer classes begin on Monday, June 19. Students will not be able to log in before that date. However, they can become familiar with how NCVPS works and what the expectations will be in their courses by visiting our Getting Started for Students page. If your students have difficulty logging in on Monday, have them go through our trouble shooting steps outlined below. We will continue to register for summer until June 23, our fifth day of summer classes.
We also have an update on CTE courses for OCS students. We have a number of courses that have added supports for OCS students. Please see that update here. Please check out all the details below.
Important Information
In addition, be sure to check out all of our tips and reminders in this week’s e-lert.
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| Login Details for Students |
The Student Login Page gives some details about our Canvas learning management system (LMS), and it includes the troubleshooting steps below if they have difficulty logging in.
If students have difficulty logging in, here are their troubleshooting steps:
1. Be sure that you have your correct username and password. Your school will issue you this login information. NCVPS does not issue usernames and passwords.
2. NCVPS uses Canvas for its learning management system. Many schools and districts also use Canvas. NCVPS has its own Canvas login web address. Be sure you are logging in to your NCVPS courses at this link: https://ncvps.instructure.com/login/canvas/
3. If this is your first time logging in, confirm with your e-learning advisor (ELA) that you are enrolled and not waitlisted.
4. If you were just registered today, it will take 24 hours to get access.
5. If you had an NCVPS class before in Canvas, and you changed your password, then that is the password that you will need to use.
6. If you still cannot log in, open a ticket with our Virtual Support Center. Be sure to include your name, PowerSchool ID number, school, and course that you’re trying to log in to.
7. If you have forgotten your password, use the “Forgot Password” feature on the login page. This will work if you have your correct email address identified in the course settings.
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| Summer 2017 Updates |
Summer Contact Information
NCVPS needs the contact information for each school that registers students for Summer 17 classes. Students will need to know who the contact is, as well. Students can drop through our 10th day of class, and they need to know who to contact at the school or at the district level so that they can be dropped. Districts may elect to have just one contact for the entire district over the summer.
Presently, you may not have any students enrolled in NCVPS summer courses, but if your school does enroll students in the coming weeks for Summer 2017, we will need this information.
If districts have their school-level ELA contact information in an Excel document, they can copy and paste that into the contact box on the link above.
Important Dates
Start Date: Monday, June 19
Last Day to Register: Friday, June 23
Last Day to Drop: Friday, June 30 – Some districts are on an abbreviated summer schedule for staff by this date. Be sure your summer students know who to contact in the district if they want to be dropped. NCVPS cannot drop students. June 30 is the last day districts and schools can drop students with no penalty for the student and no cost for the district or charter.
End Date: Friday, August 11
Grades Posted: Thursday, August 17
Registration Details
Please remember that there is only one login per school. If your school already has access, you will need to share the login username and password.
Calendars
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| Grade Report Updates |
What Grades Are Currently Posted?
June 1: Traditional Final Grades w/ Anticipated EOC/CTE Scores Posted in the NCVPS Registration System
What’s Next on the Schedule?
June 21: Summer School Day 3 Status Report
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| Reporting Overview |
See how your students are progressing! We post progress reports every two weeks in the registration system. These are unweighted grades.
Final Grade Report
Only our final grade report is a weighted grade report.
Student Status (No-Show) Reports
NCVPS posts student status reports after the third and seventh days of class. These reports indicate if students have logged in or not to their NCVPS courses. These reports are early warning indicators for schools.
Additional Grade Reporting Resources
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| Fall 2017 Updates |
Waitlists and Course Capacity Issues
Don’t panic if your students land the waitlist when you register them. Our instructional directors look at the waitlists daily to determine if a new section needs to be opened or if a current section needs to be expanded.
We do have a few courses operating at capacity, however. See the list of courses at capacity here. If a student is waitlisted in a course that is at capacity, the only way the student will move off the waistlist is if an already enrolled student drops the course.
Important Dates
Start Dates
Early Calendar: August 14
Traditional Calendar: August 28
Day 3 No-Show Report
Early Calendar: August 17
Traditional Calendar: August 31
*Find this document in the registration system. It will show which students have not logged in yet. Please contact those students.
Day 7 No-Show Report
Early Calendar: August 23
Traditional Calendar: September 7
*Find the Day 3 and Day 7 no-show reports in our registration system (click “Reports.”) These reports show which students have not logged in. Please contact them to see if they need help or if they need to be dropped.
Last Day to Drop and Add
Early Calendar: August 25
Traditional Calendar: September 11
This is the last day districts and schools can drop students with no penalty for the student and no cost for the district or charter.
See the NCVPS Calendar Page for progress report dates. We post updates every two weeks throughout the semester.
Program and Catalog Updates
Flex Enrollment Update
Fall enrollments for Flex will begin after the NCVPS Fall 2017 registration period ends, in mid-September.
The Flex option is not for schools that are on a different calendar than what NCVPS offers. It is for individual student situations for flex learning needs.
CTE Courses for OCS Students
NCVPS has four CTE courses that have additional resources for OCS students. If you have OCS students who need NCVPS CTE courses, please enroll them in our Career Management, Personal Finance, Principles of Business, or Marketing courses. These courses are not part of our OCS program, but they do have supports in place for OCS students. |
Help Desk Issues with Certain Emails We are experiencing issues sending help desk responses to the following email domains: AOL
BellSouth
Carolina.rr.com
Roadrunner.com When submitting a Help Desk ticket, please use an alternate email address other than one of the above domains. We are working to resolve the issue.
Chromebook Update Google Chromebooks are currently supported for NCVPS Courses.
Google Chromebook and Chrome OS are possible options for you to consider to support your learning at NCVPS. While NCVPS learning environments are fully compatible with Google Chromebooks, some third party content within your courses may not yet be updated to meet the requirements set forth within the Chrome Operating System. If you experience an interruption in your learning, please open a help desk ticket at help.ncvps.com and we will make reasonable accommodations to support your learning experience. Support Center Tickets in Canvas
Students are able to open a help ticket with our Virtual Support Center when they are logged into Canvas.
When “Page Not Found” appears users should open a Virtual Support tickets by clicking on the ? Help button then clicking on “Enter a NCVPS Help Desk Ticket.”
Password Reset
If you have had your password reset, the new password will not expire unless you have reset it. If you have forgotten what your password was reset to, you can look up the help desk ticket to access the new password or click on “Forgot Password”.
Course Issues
When requesting help regarding a course it always easier for tech support to respond quickly if we have the specific section name, for example:
CourseSec01Sum16
Opening a Ticket with the Virtual Support Center
When opening a ticket with the virtual support center, please always include the following:
- Student’s first & last name
- PowerSchool ID number (This will help ensure we have the correct student)
- School name (full name, i.e. Eastern Mills High School, not EMHS)
- Course name – if the student is already enrolled, include specific section, i.e. CourseSec01Sum16.
If you need a new student account for a student who is new to PowerSchool (not just transferring schools), include the following:
- Your full school name (i.e. Eastern Mills High School, not EMHS)
- The student’s first and last name
- The student’s PowerSchool ID number
- The student’s email address
- The student’s phone number (the contact number this will be in PowerSchool)
- Does the student have an IEP? Yes/No
- Does the student have a 504 Plan? Yes/No
Replying to a Support Center Ticket
After you submit a ticket to the Virtual Support Center, you will receive a ticket confirmation and resolution via email. To expedite your resolution, please do not reply to the email. The email will have a link in it for your response. Please click on that link (see below).
This will put the ticket right back in the queue of the person who is working on your ticket. If you reply to the email, then that will have to be manually put into the ticket, and that can delay the process by several hours.
Student Email Confirmations in Canvas
In Canvas:
Click on “settings” on your name in the upper right side of your course.
Click on “Add Email Address” under Ways to Contact on the right of screen.
Add your correct email if Canvas is not displaying your correct email.
Click on “Register email.”
Click the star next to your correct email address.
JAVA, Flash, and Browser Updates
Please update your Java to Version Java 8, Update 131.
The Chrome Browser has had a recent update:
Please update your Chrome browser to the latest version Version 58.0.3029.96
To update Google Chrome:
- On your computer, open Chrome
- At the top right, click More
- Click Settings
- Click About
- Relaunch
Bookmark NCVPS Login Pages
Many students visit our homepage to log in to their courses. It is a best practice to bookmark the actual login pages for Canvas. Please have students and lab facilitators bookmark the following page: https://ncvps.instructure.com/login/canvas/In addition, many school administrators visit our homepage to log in to our registration system or Virtual Support Center. Please bookmark both of these pages in your web browser:
Tech Requirements
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 NCVPS CoursesNCVPS offers over 150 different courses, including advanced placement, electives, traditional, honors, core, STEM, occupational course of study, and credit recovery courses.
Vendor Approved Courses
In addition to NCVPS courses, North Carolina public schools also have a list of approved third-party vendor courses that they may choose from for virtual classes. Please follow this link to see the list of approved vendor courses. More on the vendor approval process can be found here. Here are the newest approved vendor courses: (Course Title – Vendor)
Courses – Vendor
Biology Honors – Edgenuity
Chemistry Honors – Edgenuity
Math 1 – Connections Education
Math 2 – Connections Education
Math 3 – Connections Education
Occupational Preparation 1 – Edgenuity
Physical Science Honors – Edgenuity
Physics Honors – Edgenuity
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North Carolina Virtual Public School
1017 Main Campus Drive, Partners I Bldg.,
SUITE 3900, Raleigh, NC 27606
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STAY CONNECTED
 
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Greetings, everyone!Please remember throughout the summer, we post progress reports every Thursday in the registration system. A new one has been posted today. Check it out to see how your students are progressing.And here are the full details . . . .New UpdatesImportant InformationIn addition, be sure to check out all of our tips and reminders in this week’s e-lert.
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